Frequently Asked Questions
Last updated: 12 July 2026
How long does it take to receive my order?
Typical turnaround is 3–5 business days from the time payment is confirmed to dispatch. Complex or large prints may take longer — your operator will let you know if that applies to your order. Delivery via courier adds 1–3 business days depending on your location in South Africa.
What materials and colours are available?
We currently print in PLA (White, Black, Lime, Red, Blue, Grey, Rainbow), PLA+ (White, Black, Grey), PETG (White, Clear, Black), ABS (Black, White), ASA (Black, White, Grey), TPU (Black). You can select your material and colour when getting a quote — the 3D preview shows your part in the chosen filament. If you need a combination not listed, contact us and we'll see what we can do.
Can you print flexible or rubbery parts?
Yes — that's TPU. It bends, squashes and bounces back instead of snapping, which makes it right for phone cases, gaskets, seals and protective bumpers. Pick TPU as the material when you get a quote.
What file types do you accept, and is there a size limit?
We accept STL, OBJ and 3MF files (OBJ and 3MF are converted automatically). The maximum upload size is 50 MB. If your model is larger, try re-exporting at a lower resolution or splitting it into parts — most slicers can merge them seamlessly.
How does pricing work?
Upload your STL and our system automatically slices it to generate an instant estimate based on material weight, infill, and print time. An operator then reviews the estimate — if everything checks out, the quote is confirmed and you receive a payment link. You only pay once the price is confirmed. There are no hidden fees.
How is my order delivered?
We ship nationwide across South Africa via courier. A flat delivery fee of R100 applies to all orders, regardless of size or destination. You'll receive a tracking number once your order is dispatched. We deliver to Johannesburg, Pretoria, Cape Town, Durban, and everywhere in between.
How do I track my order?
Every order gets an order number like LC-2607-K4F7, emailed to you as soon as you place it. Enter it together with the email address you ordered with on the Track Order page to follow your print through review, payment, printing and shipping. Your confirmation email also contains a private tracking link that works without the email address.
What payment methods do you accept?
We accept card payments via Yoco (Visa, Mastercard, and Amex) as well as manual EFT. EFT details are provided when you choose that option at checkout. Orders are only queued for printing after payment clears.
What is your refund and remake policy?
We do not offer refunds for change-of-mind once printing has started. If your print arrives with a defect — a layer shift, delamination, or other manufacturing fault — we will remake it at no charge. Please report any defect within 7 days of delivery with photos. For full details, see our Refunds & Remakes policy.